Legal

Terms of Service

These Terms of Service ("Terms") form a binding agreement between you (the business or individual using the Service, "Customer", "you") and Samvan Technologies ("we", "us"), the operator of WBI - WhatsApp Business Integrations ("WBI", the "Service"). By creating an account or subscribing, you agree to these Terms.

Effective date: 12 November 2026 · Last updated: 12 November 2026

1. The Service

WBI is a software-as-a-service platform that lets businesses use the official WhatsApp Business Platform provided by Meta Platforms, Inc. for customer support, transactional notifications, approved template messaging and opt-in marketing communication. Features include template management, contact and group management, campaign scheduling, a multi-agent inbox, API/webhook integrations and analytics.

WBI is an independent platform and is not affiliated with, endorsed by or sponsored by Meta or WhatsApp. Availability of WhatsApp features depends on Meta, and Meta may approve, reject, limit or suspend templates, phone numbers or accounts at its sole discretion.

2. Eligibility and accounts

  • You must be at least 18 years old and authorised to bind the business you represent.
  • You must provide accurate, current and complete registration and billing information.
  • You are responsible for all activity under your account, for keeping credentials confidential, and for the actions of team members you invite.
  • You must have a valid Meta Business account and comply with Meta's verification requirements.
  • Notify us immediately at pavankumardongri@gmail.com of any unauthorised access.

3. Subscription plans and billing

  • Plans (Starter, Growth, Enterprise) are offered on a monthly or yearly billing cycle at the prices published on our pricing section. Prices are in Indian Rupees (INR) and are exclusive of GST and other applicable taxes, which are charged additionally.
  • Subscriptions are billed in advance at the start of each billing cycle and renew automatically for the same cycle unless cancelled before the renewal date.
  • Meta conversation charges are separate from WBI subscription fees. WhatsApp conversation or per-message fees levied by Meta are payable by you, either directly to Meta or passed through at cost, as shown in your dashboard.
  • Message limits per plan are per billing month. Unused messages do not carry forward. If you exceed your limit, sending may pause until you upgrade or the next cycle begins.
  • Upgrades take effect immediately with a pro-rated charge for the remainder of the current cycle. Downgrades take effect from the next billing cycle.
  • If a payment fails, we will retry and notify you. Accounts with payments overdue by more than 7 days may be suspended until payment is made.
  • We may change plan prices with at least 30 days' notice; changes apply from your next renewal.

Cancellations and refunds are governed by our Refund and Cancellation Policy.

4. Acceptable use policy — opt-in messaging only

WBI must only be used for permission-based communication. You agree that you will:

  • Message only people who have given clear, explicit opt-in consent to receive WhatsApp messages from your business, and keep records of that consent.
  • Honour opt-out requests (such as "STOP") promptly and not message opted-out contacts.
  • Use only Meta-approved templates for business-initiated messages outside the 24-hour service window.
  • Comply with the WhatsApp Business Terms of Service, Business Messaging Policy and Commerce Policy.
  • Comply with all applicable laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, consumer protection laws and TRAI regulations where applicable.

You must not use the Service to:

  • Send unsolicited, bulk or spam messages, or messages to purchased, rented or scraped contact lists.
  • Send content that is unlawful, fraudulent, misleading, defamatory, obscene, hateful or harassing.
  • Promote products or services prohibited by Meta's Commerce Policy (for example, illegal drugs, weapons, gambling, adult content or counterfeit goods).
  • Impersonate any person or business, or engage in phishing or social-engineering attempts.
  • Transmit malware or attempt to interfere with, reverse engineer or overload the Service.
  • Resell or sublicense the Service without our written agreement.

We may monitor usage patterns and quality signals (such as block and report rates) to enforce this policy. Violations may result in immediate suspension or termination without refund.

5. Your data and content

You retain ownership of your contact lists, templates and message content ("Customer Data"). You grant us a limited licence to host, process and transmit Customer Data solely to provide the Service. You are responsible for the legality of Customer Data and for having a lawful basis to process it. Our handling of personal data is described in our Privacy Policy.

6. Intellectual property

The Service, including its software, design, logos and documentation, is owned by Samvan Technologies and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. "WhatsApp" and "Meta" are trademarks of Meta Platforms, Inc.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified in advance where possible. Outages caused by Meta, network providers or events beyond our reasonable control are excluded. Support channels depend on your plan as described on the pricing page.

8. Suspension and termination

  • You may cancel your subscription at any time from your dashboard or by contacting us.
  • We may suspend or terminate your account for breach of these Terms, non-payment, a request from Meta or a legal authority, or activity that risks harm to other users or the Service.
  • On termination, your access ends and Customer Data will be deleted as described in our Privacy Policy. You may request an export of your data within 30 days of termination.

9. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. We are not liable for message delivery failures caused by Meta, recipients' devices or networks, or for template rejections or account restrictions imposed by Meta.

Our total aggregate liability arising out of or relating to the Service shall not exceed the subscription fees you paid to us in the 3 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits or data.

10. Indemnity

You agree to indemnify and hold harmless Samvan Technologies from claims, penalties and expenses arising out of your Customer Data, your messages, or your breach of these Terms, Meta's policies or applicable law.

11. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana shall have exclusive jurisdiction. Before initiating proceedings, both parties agree to attempt to resolve disputes amicably within 30 days of written notice.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes at least 7 days in advance by email or in-app notice. Continued use after the effective date constitutes acceptance.

13. Contact

Samvan Technologies (operator of WBI - WhatsApp Business Integrations)
4-48, SC Colony, Muthampet, Koutala, Kumuram Bheem Asifabad, Telangana 504299, India
Email: pavankumardongri@gmail.com / hr@samvantechnologies.com
Phone: +91 86885 04460