Legal

Privacy Policy

This Privacy Policy explains how Samvan Technologies ("we", "us", "our") collects, uses, shares and protects information when you use WBI - WhatsApp Business Integrations ("WBI", the "Service"), including our website and dashboard.

Effective date: 12 November 2026 · Last updated: 12 November 2026

1. Who we are

WBI is a software platform owned and operated by Samvan Technologies, India. WBI enables businesses to communicate with their customers through the official WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and rules thereunder:

  • We act as a Data Fiduciary for personal data of our account holders, their team members and website visitors.
  • We act as a Data Processor for the personal data of our customers' end-recipients (for example, the phone numbers and messages of people a business communicates with). The business using WBI is the Data Fiduciary for that data and is responsible for obtaining valid consent.

2. Information we collect

2.1 Account and business information

  • Name, business email address, phone number and job role of account users.
  • Business name, address, GSTIN (if provided), website, and Meta Business Manager and WhatsApp Business Account identifiers needed to connect your number.
  • Login credentials (passwords are stored only in hashed form).

2.2 Billing information

Subscription payments are processed by our payment gateway partner (such as Razorpay). We receive transaction references, plan details, amount, payment status and billing contact details. We do not store full card numbers, CVV, UPI PINs or net-banking credentials on our servers.

2.3 Messaging data processed on your behalf

  • Contact lists you upload (names, WhatsApp phone numbers, custom attributes, opt-in status).
  • Message templates, outgoing and incoming message content and media.
  • Delivery metadata received from Meta via webhooks (sent, delivered, read, failed statuses and timestamps).

2.4 Usage and technical data

  • IP address, browser type, device information, pages visited and actions taken in the dashboard.
  • API request logs, error logs and security audit logs.
  • Essential cookies used to keep you signed in and to secure the Service.

2.5 Enquiries

When you contact us through our website form, email or phone, we collect the details you provide (name, business email, phone and message) to respond to your enquiry.

3. How we use information

  • To create and manage your account and provide the Service.
  • To connect to and send messages through the WhatsApp Business Platform on your instructions.
  • To process subscription payments, issue invoices and handle refunds.
  • To provide customer support and respond to enquiries and demo requests.
  • To monitor performance, prevent abuse, detect fraud and enforce our Terms of Service.
  • To send service-related notices (billing, security, policy changes).
  • To comply with legal obligations, including tax and accounting requirements.

We do not sell personal data, and we do not use the contact lists or message content of our customers to market our own services or for any purpose other than providing the Service.

4. WhatsApp Business API compliance

  • Messages are sent only through Meta's official WhatsApp Business Platform. Your use of WhatsApp through WBI is also subject to the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and Meta's Commerce Policy.
  • Message content and metadata are transmitted to and processed by Meta in accordance with Meta's own privacy policy and data processing terms.
  • Businesses must obtain and record explicit opt-in consent from each recipient before messaging them, and must honour opt-out requests promptly. WBI provides tools to record opt-in status and suppress opted-out contacts.
  • Business-initiated messages outside the 24-hour customer service window must use Meta-approved templates.

5. Sharing of information

We share information only with:

  • Meta Platforms, Inc. — to deliver WhatsApp messages you send through the Service.
  • Payment gateway partners — to process subscription payments and refunds.
  • Infrastructure providers — cloud hosting, database, email delivery and monitoring services that process data on our behalf under confidentiality obligations.
  • Authorities — where required by law, court order or to protect the rights, property or safety of our users or the public.

6. Data storage, security and retention

Data is stored on secure cloud infrastructure. We use encryption in transit (TLS), encryption at rest where supported, role-based access controls, and audit logging. No system is completely secure, but we take reasonable security practices and procedures as required under applicable Indian law.

We retain account data for as long as your account is active. After account closure, we delete or anonymise customer contact lists and message content within 90 days, except where we must retain records (such as invoices and payment records) for legal, tax or accounting purposes — typically up to 8 years.

7. Your rights

Subject to applicable law, you may:

  • Access a summary of the personal data we hold about you.
  • Request correction, completion or updating of inaccurate data.
  • Request erasure of personal data that is no longer needed.
  • Withdraw consent where processing is based on consent.
  • Nominate another individual to exercise your rights in the event of death or incapacity.
  • Raise a grievance with us and, if unresolved, with the Data Protection Board of India.

If you are an end-recipient of messages sent by one of our business customers, please contact that business directly; we will assist them in responding to your request.

8. Cookies

Our website and dashboard use essential cookies required for authentication and security. We do not use third-party advertising cookies.

9. Children

The Service is intended for businesses and is not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified by email or a notice in the dashboard at least 7 days before they take effect.

11. Grievance officer and contact

For privacy questions, data requests or grievances, contact our Grievance Officer. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

Samvan Technologies (operator of WBI - WhatsApp Business Integrations)
4-48, SC Colony, Muthampet, Koutala, Kumuram Bheem Asifabad, Telangana 504299, India
Email: pavankumardongri@gmail.com / hr@samvantechnologies.com
Phone: +91 86885 04460