1. Cancelling your subscription
- You can cancel a monthly or yearly subscription at any time before your next billing date from Dashboard → Billing → Cancel subscription, or by emailing pavankumardongri@gmail.com from your registered email address.
- Cancellation stops auto-renewal. You will not be charged for the next billing cycle, and you keep full access to your plan until the end of the current paid period.
- To avoid being charged for the next cycle, cancel at least 24 hours before the renewal date.
- We confirm every cancellation by email within one business day.
2. 7-day refund for new subscriptions
If you are not satisfied with WBI, you may request a full refund within 7 days of your first payment on a new subscription (monthly or yearly). This applies once per business and to the first purchase of a plan only. Applicable taxes are refunded along with the subscription fee.
3. Pro-rata refunds for yearly plans
If you cancel a yearly subscription after the 7-day window, you may request a pro-rata refund for the remaining full unused months of the subscription term, calculated as follows:
- Refund = (yearly fee paid ÷ 12) × number of full months remaining.
- The current, partially used month is not refunded.
- Requests must be made within the subscription term; no refund is due after the term ends.
Monthly subscriptions cancelled after the 7-day window are not refunded for the current month, but will not renew.
4. Non-refundable items
- Meta / WhatsApp conversation charges already consumed, as these are paid to Meta on your behalf.
- Fees for completed custom integration or professional services work.
- Subscriptions suspended or terminated for violation of our Terms of Service or acceptable use policy (for example, sending unsolicited messages).
- Renewal charges where cancellation was not requested before the renewal date, except as covered in section 2 or 3.
5. Duplicate or failed payments
If you were charged twice for the same invoice, or your account was debited but the payment did not activate your subscription, contact us with the transaction reference. Verified duplicate or failed charges are refunded in full, irrespective of the windows above.
6. How to request a refund
Email pavankumardongri@gmail.com with the subject line "Refund Request" and include:
- Registered business name and account email.
- Plan and billing cycle (monthly / yearly).
- Payment date and transaction or invoice reference.
- Reason for the request (optional, but helps us improve).
We review every request and respond within 2 business days.
7. Refund processing timeline
- Approved refunds are initiated within 2 business days of approval and credited to the original payment method (card, UPI, net banking or wallet) used for the purchase.
- Refunds are typically reflected in your account within 5–7 business days, depending on your bank or payment provider.
- We do not issue refunds in cash or to a different account than the one used for payment.
- You will receive an email confirmation with the refund reference once it is initiated.
8. Changes to this policy
We may update this policy from time to time. Changes do not affect refund requests already submitted.
9. Contact
Samvan Technologies (operator of WBI - WhatsApp Business Integrations)
4-48, SC Colony, Muthampet, Koutala, Kumuram Bheem Asifabad, Telangana 504299, India
Email: pavankumardongri@gmail.com / hr@samvantechnologies.com
Phone: +91 86885 04460